August 22nd, 2014 by AlynEdwards
I was called by BCBusiness magazine writer, Kristen Hilderman, with the question: Does every company need to know how to communicate in a crisis?
The short answer is yes. Any company or organization can face a crisis requiring them work with the speed of social media to protect their reputation. Once a worst case scenario hits, the scramble is on to do and say the right things.
July 30th, 2014 by MichaelLowry
When Google first introduced Glass there was palpable excitement in the marcom industry. Mobile had become a real boon for companies who understood the inherent social strengths of the new platform and Glass promised to take social to the next level. Many thought Glass would finally usher in marketing’s holy grail: augmented reality. Two years in and the Glass has definitely tarnished users have been assaulted in public for wearing Glass, you can buy them on Craigslist for less than market cost and the term “glasshole” has entered our vocabulary. All this before the product has officially been released.
July 11th, 2014 by StephanieOrford
So it’s your company’s birthday.
Today is your opportunity to indulge, have some cake and show your fans/guests/customers your true colours.
July 2nd, 2014 by LeahMurphy
When we share on social channels like Twitter, Facebook and Instagram, we know our posts will be broadcast to either the public or to a list of followers we have approved. Emails, however, we often assume are private.
June 20th, 2014 by MalkaAujla
One of the main lessons I’ve learned about being in a professional career is to avoid falling into a rut. You know — doing the same thing every day and keeping up with a tired routine, thereby letting you slowly evolve into a mindless being that stands out as much as white paint. This is even worse when you’re a PR professional because you start losing your competitive edge.
June 4th, 2014 by AmandaMunro
Did you know that 8 in 10 internet users trust information and advice they get from bloggers, and that 6 in 10 have made a purchase based on a blogger’s recommendation? What if I told you that 63 per cent of consumers are more likely to be influenced toward purchase by a blog than a magazine?
May 23rd, 2014 by RossSullivan
In another era, before personal computers and email, when I was just out of school, letters and resumés were different.
May 9th, 2014 by ChrisOlsen
When a well-respected newspaper reporter at a major paper says he received “the saddest press release I’ve ever seen,” it’s definitely worth looking into.
May 2nd, 2014 by AlynEdwards
A reporter called and started asking questions. I knew the answers and was well into giving information on behalf of the client when it hit me: I’m not authorized to be this company’s spokesperson! As a communications consultant for this client I was empowered to provide information – send out pre-authorized backgrounders, fact sheets, news releases. But I was not authorized to speak on behalf of the company. I stopped in mid-sentence.
April 25th, 2014 by MichelleLam
Most companies have a solid communications plan to manage crises when they arise, but many companies do not take into account the importance of social media in their crisis management strategy. The latest and rather disturbing trend on Twitter highlights the need to include protocols for digital media in crisis communications.